ScribeWell Secret
Find Out Why We Have Earned the Industry’s Highest Satisfaction and Retention Rate: 100%
ScribeWell has earned the industry’s highest customer satisfaction and retention rates of 100%. Since our founding in 2004, EVERY client we have ever partnered with has loyally stayed with us. What’s our secret? Exceptional customer service that goes above and beyond any other company in the digital services industry. Our service is a reflection of our people and the corporate values that unite us, as well as our expertise and ability to leverage the latest industry-exclusive technologies on your behalf.
Our Mission: Enhance Profitability and Service ScribeWell’s mission is to increase our clients’ profitability and enhance the quality of service they are able to provide to their clients.We accomplish our mission through heart-centered values that are embraced by our company and all of our associates:
- Commitment to Excellence
- Honesty and Trust
- Clear Communication
- Dedication to Mutual Success0
- Fairness to All
- Personal Purpose
- Loyalty and Family
Teams That Leverage Time Zones Our world-class service leverages personally assigned teams of highly qualified and trained personnel across a variety of specialties – from Medical Transcription, to Workers Comp to Digital Marketing. With ScribeWell, you always have a personal contact / project manager that you can call on to take care of your needs. Our strategically located customer support staff allows us to leverage the time zone differences to deliver truly round-the-clock service to you.
Above and Beyond Examples Here are examples of our ability and willingness to go above and beyond on proactive customer service:
- You’ll get complete and accurate records—even if your records aren’t complete when they come to us. We’ll notify you and check for missing content.
- We’ll proof the entire document for complete and accurate records—even for the parts of the report that were transcribed by another agency
- We’ll come up with a comprehensive and accurate case analysis complete with AMA guided impairment ratings for Workers Compensation case settlements, making sure that every detail and every report are presented in court.
- Our highly trained experts from the Digital Marketing and web development team will give you strategic input designed to maximize your brand, company, and services.
The Bottom Line:
We make it easier for your staff to concentrate on what matters most: client service and care, which results in increased profitability.
ScribeWell’s world class services are customizable and scalable. ScribeWell offers flexible pricing options to meet your needs.
- For Transcription, ScribeWell MedTran can quote per visible black character, per line, per page, per report, per minute of dictation—or provide you with a price for a fixed monthly fee, based on your average volume.
- For Workers’ Comp, PractiSmart has On-Demand part-time and full time Workers Compensation employees with no extra benefits from you. The necessary training will be provided by our highly qualified and skilled trainers.
- For Digital Marketing, you can simply put it in your monthly budget, without worries about variable costs.